Refund policy
Gpack Supplies – Return & Exchange Policy
Effective Date: July 22, 2025
Returns
We accept returns only for defective or damaged products. To be eligible for a return:
- The item must be unused and in its original packaging
- The request must be submitted within 30 days of delivery
- Proof of purchase is required (order number or receipt)
All returns must be shipped back by the customer to our warehouse. Gpack Supplies does not provide return labels or arrange return shipping.
A 15% restocking fee applies to all non-defective returns. This amount will be deducted from the refund.
Exchanges
We accept exchanges under the following conditions:
- Item must be new, unopened, and in original packaging
- Requested within 30 days of delivery
- Exchanges must be for items of equal or lesser value
- Shipping for exchanges must be arranged and paid by the customer
Return Shipping
- Customer is responsible for shipping returns and exchanges to our warehouse
- We do not provide prepaid return labels
How to Start a Return or Exchange
Email us at sales@gpackusa.com with:
- Your order number
- Photos (if applicable)
- Reason for return or exchange
We will respond within 1 business day with instructions.
Non-Returnable Items
- Used or opened items
- Custom or bulk orders
- Clearance or final sale products
Return Address
Gpack Supplies
8610 Nw 70th St, Miami FL 33166
Important Notes
- Refunds are issued to the original payment method
- 15% restocking fee is non-refundable
- We reserve the right to deny returns that do not meet our policy
